FAQs
FAQs | DISCLAIMER
All our perfume oils and fragrances are NOT to be confused with the original designer brands mentioned in the description. Regenerations Wholesale LLC, Regen The Body and Regenerations Body Company LLC have no affiliation with any manufacturer/designer mentioned. Name trademarks and copyrights are properties of their respective manufacturers and/or designers. The interpretations of these kinds of fragrances were produced by means of chemical analysis and reproduction. The only purpose and goal of these descriptions on our website is to provide the customer with an idea of the fragrance character, certainly not to mislead, confuse the customer of infringe on the manufacturer's/designer's name and valuable trademark.
We don't represent our products to be from the original designer brands nor do we represent them to be the exact copies and therefore we do not violate any copyright/trademark laws. Also, let it be known that this website has no affiliation either and is not associated or sponsored by any any of these trademark owners. Any referalls to branded and trademarked names are made purely for comparison purposes only. We basically ask the consumer to evaluate the cost, style, fragrance character, ingredients and quality of the designer brand products.
PLEASE NOTE: ALL SALES ARE FINAL. WE HAVE A NO REFUND OR EXCHANGE POLICY.
WE ALWAYS SUGGEST ORDERING SAMPLES TO EXPERIENCE A FRAGRANCE BEFORE PURCHASING ANY SIZE.
Q: What are your business hours?
A: Tuesday through Friday 10:00am-5:00pm EST. Closed on Thanksgiving Day and the day after, Christmas Eve and Christmas Day, New Year's Eve and New Year's Day. (Hours are subject to change, please check periodically for holiday hours).
All orders are received online of by phone and must be pre-paid before they are fulfilled. When selecting the pay-at-pickup option (if paying by credit or debit card) a payment link may be emailed to the customer for payment to be rendered (with 4% convenience fee) in order for item to be ready for pickup.
Q: Can I come by the location to do a smell test of scents or make a purchase?
A: The retail lobby area is currently not available, but tentatively scheduled to open by the end of April 2025. Customers can schedule an appointment to review fragrances for purchase where orders can be taken onsite. Immediate or same day fulfillment is guaranteed, and pickups can be completed at the rear bay door in the back of the building.
Q: How can I place an order?
A: Orders are received online 24/7 via the website at www.regenwholesale.com or www.regenthebody.com. It is here where you place retail and wholesale orders for Regenerations Wholesale, Regen the Body Retail. Just access the category at the top of the page according to what products and options you are wanting to purchase. Phone orders are received Tuesday-Friday EST 10:00am-5:00pm. Onsite purchases available with an appointment.
Q: What are the requirements for placing a wholesale order?
A: All Regenerations Wholesale orders must be a minimum of $150.00 before shipping costs and taxes are applied. If you have a business and a Sales Tax Certificate and desire to submit that certificate for exemption please email the document to orders@regenwholesale.com. If an order does not meet the minimum requirement we will try to contact via phone and/or email once to advise that additional items must be added to the original order. We ask for an immediate response to provide the best customer service. Once items are added the order will be will be updated, additional payment must be received for the difference of the order (including the difference of shipping if applicable) and the order will then be placed in fulfillment status. All status updates will be sent via email and all orders requesting shipout will have the tracking information emailed. ONCE A PAYMENT HAS BEEN RECEIVED NO CHANGES CAN BE MADE TO AN ORDER.* If an item was omitted from the order a new order must be placed that meets the minimum requirement.
There isn't a minimum requirement for retail purchases.
Q: Where do I pick up my order?
A: The address for pickup is 2501 Park Central Blvd Decatur, GA 30035. Larger orders are to enter parking lot, go thru the black gate and come to the rear bay door directly on your left. Smaller retail orders will have pick up available soon in the front retail area.
Q: How do I request a refund if I made an error in placing my order?
A: We do not issue refunds. ALL SALES ARE FINAL. INCLUDING DISCONTINUED/ CLEARANCE ITEMS WHICH ARE FINAL SALE AND CANNOT BE EXCHANGED OR REFUNDED.
Q: How long does it take to process an order?
A: We process orders based on receipt. Typically, orders are processed within 2-5 business days, based on item availability. Any order placed after 1pm on Friday may not begin to be processed until the following Tuesday during regular business hours 10:00am-5:00pm EST. Items that are noted to be fulfilled on a future date due to being in production will receive a follow-up email. Orders that are shipped will have an email confirmation sent of all tracking information. An email is sent when your order is ready for pick-up at 2501 Park Central Blvd Decatur, GA 30035. Items noted for a future date of fulfillment, will have status updates sent via email. Pre-ordered items are given a target date for fulfillment but may be delayed based on production.
Q: Why must I sign for my order when I have a pick-up before leaving the retail floor or bay area?
A: A signature is required as verification and agreement of all order contents and conditions are satisfactory before leaving the building. When you sign off on your order you are stating that the order is correct, and you agree to the condition of every fragrance and item in the order.
Q: What is the process if I received the wrong item or a damaged item in a shipment?
A: Any defective items must be submitted/reported within 7 days from the date received. Any orders missing items or containing an incorrect item must be reported immediately. We ask that you provide clear and detailed pictures showing all contents and fragrances in your order and send the pictures via email to be placed on the record of your account. Please email to admin@regenwholesale.com for wholesale orders and sales@kronickiller for any Kronic Killler. THE EMAIL MUST BE TITLED: REPORTED DAMAGE FOR ORDER #____ or REPORTED MISSING OR INCORRECT ITEM FOR ORDER # _____. All requests are processed within 48 business hours of date received (during operating days of business), any requests received after 2pm will not be processed until the following business day. ALL ITEMS ARE FINAL SALE. We believe in great customer service and will receive information of any concern or issue.
Q: Why is a convenience fee applied to my order if I am paying via credit or debit card, CashApp or PayPal?
A: There is a convenience fee for all credit/debit card payments for orders, due to that being a company policy. If you prefer to not have this fee applied to your balance you can process your via Zelle by sending payment to yvetta@regenthebody.com or a bank/wire ACH transfer is also an option.
Q: What type of payments are accepted?
A: Major credit and debit cards including Visa, Mastercard, American Express, Discover, Cash App, Affirm, Zelle, Paypal, ACH and exact cash.
*Please note that all credit, debit and Cash App transactions will have a 4% convenience fee applied to the total of all transactions.
QRC Codes for contactless payment options: 
